Privacy Policy Maker's Gem Cloudreach Holdings Ltd (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us when you visit our website or place an order. This Privacy Policy explains how we collect, use, and safeguard your information. 1. Information We Collect When you use our website, we may collect: • Personal details such as your name, address, phone number, and email (when placing an order or contacting us). • Payment details such as card or bank information (processed securely through our payment providers – we do not store your full card information). • Order details including items purchased, delivery instructions, and preferences. • Technical data such as your IP address, browser type, and device information (collected automatically via cookies). 2. How We Use Your Information We use your information to: • Process and deliver your orders. • Communicate with you about your order, delivery, or customer service requests. • Improve our website and services. • Send you updates, offers, or promotions (only if you have given consent). • Comply with legal obligations. 3. Sharing Your Information We only share your personal information when necessary to: • Fulfill your order (for example, with delivery and payment providers). • Comply with legal or regulatory requirements. • Protect our rights, customers, or the public (such as preventing fraud). We do not sell or rent your personal data to third parties. 4. Cookies Our website uses cookies and similar technologies to: • Enable website functionality. • Remember your preferences. • Collect anonymous usage statistics to improve our services. You can disable cookies in your browser settings, but some features of the website may not work properly. 5. Data Security We use Secure Sockets Layer (SSL) encryption and other safeguards to protect your personal data. While no online system is 100% secure, we take all reasonable steps to keep your information safe. 6. Data Retention We will keep your personal information only as long as necessary to: • Complete your orders. • Comply with legal and accounting obligations. • Resolve disputes or enforce agreements. 7. Your Rights You have the right to: • Access the personal data we hold about you. • Request corrections if your data is inaccurate. • Request deletion of your data (subject to legal obligations). • Withdraw consent for marketing communications at any time. To exercise these rights, contact us at the details below. 8. Contact Us If you have questions about this Privacy Policy or how we handle your data, please contact us: • Email: makersgembarbados@gmail.com • Phone: (246) 231-3541 9. Updates to this Policy We may update this Privacy Policy from time to time. Changes will be posted on this page with a new “last updated” date. Last updated: October 2025